Returns Policy

We want you to be happy with the product you’ve bought from us so if within 14 days of receipt - unused and as it was received - which also means not washed, please contact us if you would like to return an item. We will initiate a refund process to refund your money when we have received the returned product.

To return a product, please follow the procedure below:

Please contact us with the following information:

• Your contact information 
  (full name, address, email, phone number) 
• Your order number
• Your reason for returning goods 

As soon as we receive your email, we will acknowledge with a Returns Number and our address to send back the returned product in the post to us

Please note

-  It may take up to 7 days for your parcel to reach us. 

-  Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.

-  Customers are advised to use a UK Royal Mail service that offers both traceability and insurance - please use a  signed for delivery method and obtain proof of postage. This will be required in the possibility of your returned goods not being delivered.

-  We ask you to cover the cost of returning the item to us upfront (and if sent from the UK using a UK Royal Mail service to return to us - we will refund this cost to you) and provide us with the tracking info 

-  Refunds of the product and shipping costs to return to us from the address in the United Kingdom that we sent the product initially to - will go back to original payment method. 

As soon as we receive and verify the return - we will cancel your invoice which will refund your money back to you by Paypal return's procedure. How this works is available online.