Returns Policy

Because of laws connected to Brexit (and tariffs), we currently sell only within UK and our Returns Policy is only valid within the UK.

We ask for items to be returned as we sent them to you or if we are making something for you, please tell us quickly it is not required and we will initiate a refund. We do not charge a restocking fee. Because this doesn't happen often - please be understanding. 

In more detail:

We want you to be happy with the product you’ve bought from us, so if within 14 days of receipt - unused and as it was received (not washed) please contact us if you would like to return & receive a refund. We initiate our Returns Policy and refund your money only when we have received the returned product.

But if you change your mind before we have posted (after paying) usually items 'made to order' - please let us know (by email) as soon as possible and we will initiate a refund. Please let us know a valid email address & telephone number to contact you (with an invalid email or unanswered telephone number - difficult to do).

If an item sent using a tracked service by us or you - does not arrive after a reasonable time then the Royal Mail is also involved & the whole process will take much longer and it is very important, in the case of a returned item - to have a stamped Proof of Posting (Certificate of Posting) when you return an item to us. A post office will provide this for free - if you ask for it (when you take the parcel you are returning to a post office) or you can print this out, if you pay online but still needs to be stamped at your post office. 

The post office have strict rules that have to be followed before they consider something is lost in the post. This takes time and we cannot refund until the post office is satisfied. 

To initiate our Returns Policy, please provide

• Your contact information 
  (full name, address, email, phone number) 
• Your order number (on the invoice)
• Your reason for returning goods 

As soon as we receive an email notifying us that the Returns Policy is required, we will acknowledge and will confirm our address for posting (if required) and as soon as we have received and verified returned item - we will cancel your invoice which will refund your money back to you. How this works is available online. 

Please note

• It may take up to 7 days for your parcel to reach us
• Reasonable care must be taken when packaging the parcel and returning to us so that goods are not damaged in transit
• Customers are asked to use a Royal Mail service that offers both traceability and insurance and please use a signed for delivery method and obtain Proof of Posting/Certificate of Posting (required by Royal Mail in the possibility of your returned goods not being delivered)
• Please cover cost of returning the item to us upfront using a service as mentioned above - we will refund this to you
• Please provide us with the tracking information (number & company) you are using for returning the item
• Refunds of the cost of the product and shipping costs in the UK will go back to the original payment method you used.
  
  

Occasionally, the Returns Policy takes longer. The reason, although we initiate a refund as soon as conditions above met, Paypal needs to initiate its own processes when a refund is asked for - we have no control over this and may be the reason money is not refunded to you, immediately. 

Take your time before considering ordering, ask us any questions and hopefully this will minimize likelihood of Returns Policy being initiated but it is here if you need it.

We promise to send out parcels by a tracked, first Royal Mail service - wherever possible - using plenty of bubble wrap and plastic covering in case of rain. Generally a return address and bar code is present on the shipping label.