We want you to be happy with the product you’ve bought from us so if within 14 days of receipt - unused and as it was received - which also means not washed, please contact us if you would like to return an item. We will initiate a refund process to refund your money when we have received the returned product.

To return a product, please follow the procedure below:

Email info@honeybeeswax.com with the following information:

• Your contact information 
  (full name, address, email, phone number) 
• Your order number
• Your reason for returning goods 

As soon as we receive your email, we will acknowledge with a Returns Number and our address to send back the returned product in the post to us

Please note

-  It may take up to 7 days for your parcel to reach us. 
-  Reasonable care must be taken when packaging the parcel and returning
   it so that goods are not damaged in transit.
-  Customers are advised to use a carrier that offers both traceability and
   insurance - use a ‘signed for delivery method and obtain proof of postage.
   This will be required in the eventuality of your returned goods not being
   delivered by the courier.

As soon as we receive and verify the return - we will cancel your invoice which will refund your money back to you by Paypal return's procedure.

If you have any further questions about our returns policy, please contact us at info@honeybeeswax.com or call 01273 843320